Privacy Policy topup77

topup77 takes our responsibility to protect your personal information seriously. As an online gaming platform operating under an international licence, we are subject to strict data privacy standards and are committed to complying with them fully. This Privacy Policy explains our practices regarding the collection, use, storage and protection of your personal data.

1. Information We Collect

topup77 collects information from you in various ways when you use our platform. The purpose of this collection is solely to provide better service, ensure account security and meet our legal obligations.

a) Information You Provide Directly

• Full name as shown on your identity card (MyKad) or official document
• Active email address for communication and account verification
• Mobile phone number for two-factor authentication and notifications
• Date of birth for age verification purposes (21 years and above)
• Payment information including e-wallet details and bank account details for deposits and withdrawals
• Identity verification documents submitted during the KYC (Know Your Customer) process

b) Information Collected Automatically

• IP address and general location information (country or region)
• Type and version of web browser used
• Device type, operating system and screen resolution
• Session data including pages visited, time spent and navigation patterns
• Gaming activity logs including login time, games played and bet amounts
• Technical cookies and session identifiers required for platform functionality

c) Information From Third Parties

In certain situations, we may receive information from payment service providers to verify your transactions, or from identity verification service providers during our KYC process.

2. How We Use Your Data

The data we collect is used for the following purposes only, and never for any purpose other than those stated here without your consent:

• Creating and managing your user account on the topup77 platform
• Processing financial transactions including deposits and withdrawals
• Verifying your identity to meet international licensing compliance requirements
• Sending service communications related to your account
• Providing more effective customer support when you contact us
• Monitoring usage patterns to detect fraudulent activity or unauthorised access
• Meeting legal obligations and relevant regulatory requirements
• Supporting responsible gambling programmes, including monitoring of betting patterns
• Continuously improving the functionality and usability of our platform

3. Basis for Data Processing

All processing of your personal data by topup77 is carried out on a lawful basis. Depending on the type of data and purpose of processing, the bases used include:

• Contract Performance: Processing necessary to provide the services you have requested, including managing your account and processing transactions.
• Legal Obligation: Processing required by applicable law, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Legitimate Interests: Processing for security purposes, fraud detection and service improvement that does not affect your fundamental rights.
• Consent: For marketing communications and the use of non-essential cookies, we obtain your consent beforehand.

4. Data Storage and Security

topup77 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

Technical Security Measures

• 256-bit SSL encryption for all data transfers between your device and our servers
• Encryption of data at rest for all stored sensitive information
• Role-based access control for internal staff
• Continuous security monitoring and intrusion detection
• Regular data backups to ensure availability and recovery

Retention Period

Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Financial transaction data is retained in accordance with the legal requirements relating to our international licence. After this period, data will be securely deleted or anonymised.

5. Sharing Data With Third Parties

topup77 does not sell or trade your personal data to outside parties. However, in certain situations, we may share your information with the following parties:

a) Service Providers

We share data with service providers that support our operations, including payment processors for Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrency (USDT, BTC, ETH). All these providers are bound by strict confidentiality agreements.

b) Legal Requirements

We may disclose your information when required by law, court order or direction from a competent authority. This includes compliance with anti-money laundering requirements and the international licensing regulations we follow.

c) International Transfers

As a platform operating under an international licence, your data may be processed in countries other than Malaysia. In such cases, we ensure that equivalent protection is applied, either through recognised protection mechanisms or appropriate agreements with the relevant providers.

6. Cookies and Similar Technologies

topup77 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use our website anonymously to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalised experience.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our platform.

7. Your Rights

As a topup77 user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights and will process your requests within a reasonable time.

To exercise any of the above rights, please contact our support team via live chat 24/7 or email at [email protected]. We may need to verify your identity before processing the request.

8. Underage Users

The topup77 platform is exclusively for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes an age verification step to ensure compliance with this requirement.

9. Amendments to This Privacy Policy

topup77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When any significant changes are made, we will notify you via:

• A prominent notice on the topup77 website homepage
• An email notification to the address registered to your account
• An in-platform notification when you next log in

The effective date of the latest Privacy Policy will always be shown at the top of this document. Continued use of the topup77 platform after any changes are published constitutes your acceptance of the updated terms. We recommend that you review this page periodically.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24/7 directly from the topup77 platform in Malay and English
• Email: [email protected] (response time within 24 business hours)

Our customer service team, operating 24/7, is ready to assist you with any privacy-related enquiries in Malay or English. We are committed to addressing every complaint or enquiry seriously and within a reasonable time.